*Reprint of a blog entry I had on a well known social site.
In my line of work a person runs into a lot of stupid people. Most of the time a person that calls for tech support can’t help that they are stupid for one of two reason:
1. They are older. Their generation missed the internet bandwagon.
or
2. They are at, and have been at, a financial disadvantage for most of their life.
The above two types are the usual suspects. New PC purchasers trying to figure out this whole “internets” thing.
Today I get a call from someone that could not have been much older or younger than me. One of the reasons I can guess her age to be between 20 and maybe 35 is the tone of her voice and the slang she uses. The other reason I will get to in a second. It is the reason why I am venting here. Stay with me.
It was obvious by the way she spoke that she was a some what intelligent person who had at least some experience with computers. She was having a virus and spyware problem. Again, that is a typical subject.
Now close your eyes.
Ok, don’t do that you can’t read the rest of this.
Picture that you are talking to someone you just met. Maybe at a business meeting. A coffee house. Hell, Books-a-million. Someplace that is typically free of background noise. They ask you about a part of your job, how you like your coffee, or what is your favorite author and why. Conversation goes pretty smoothly, right?
Now, imagine having to answer that same question over the phone with EMINEM (reason 2 ) BLARING IN THE BACKGROUND AT DECIBEL LEVELS MORE SUITED FOR AN OUTDOOR CONCERT. To top it off, thier brother is interrupting every 30 seconds for highly philosophical questions such as: “Where is the beer?” and “Hey, did I leave my lighter in your car?”
At the moment, I am on edge and believe all Phone users, Beer drinkers, and smokers are going to hell. And Eminem too.
I need a drink.
