My Job: A Rant #2
I tend to meet some of the most interesting people over the phone when they call in for tech support. One of the first memorable calls I took was from a few months back when a lady admitted to me that she thought she got a virus on her machine from surfing too many porn sites. Before letting me speak she continued on to tell me how she was newly divorced with no prospects and when she gets lonely and horny, in her own words, “Sometimes you just gotta, you know, HEEWWWW!”. That is the closest thing I can get to putting into words the sound she made. It was as if a wild badger was going to come through the phone and mount me.
The next memorable calls I received have already been written about, see My Job: A Rant and To the Woman That Told Me to Go Fuck Myself Today.
Just a few minutes ago I finished a 32 minute conversation with a man that was obviously:
A. Self employed and worked from home.
B. Between Jobs or just unemployable.
C. Can get away with some major shit at work.
I’m really pulling for A or B, because the thought of C is just too scary.
I say this because at first I thought this man was mumbling for a reason. I have had at least 3 customers that are older and on oxygen masks, and everything they say sounds muffled or like they are talking into an empty metal coffee can. The first 5 minutes I managed to make out the words IBM, bad, partition, and Screen. That was it. After the asshole stopped holding the phone with his chin and neck, I also managed to make out this, which I will try to type the way it sounded. “HHHWhen I doosh the repair insta. Nothing. Goesh back to IBM loga”.
And by this point I appropriately responded with a “Huh?” Which is my very nice and well mannered way of going “WTF!?”
He then told me “Sorry, I’m think I hab a bit toooo Mush at Lumch.”
So I am now dealing with a drunk. A drunk that needs tech support for his computer. Someone that probably couldn’t explain what was going on with his machine even if he was sober, but now I have to decipher this guys problem while using a Jack Daniels sound filter.
What proceeded, and I don’t have enough time to write it all since I should be doing class work and not spilling my verbal seed onto this page, was the drunken nerds equivalent of “Who’s on First.”
Me: What is wrong with your Machine sir, could you describe your problem?
Him: The firsh partshun ish Bahd.
Me: So you have a drive with two partitions?
Him: Hmmm Yep. Second Partshun.
Me: Are you able to access that one?
Him: Firt?
Me: No. Second.
Him: I doosh the repair insta. It jush reboots at the IBM loga. Sesh winda ish loading, and then reboots back to IBM loga.”
Me: Sir it sounds like you have hardware failure, either your motherboard is bad or the hardrive.
Him: I doosh the repair insta. It jush reboots at the IBM loga. Sesh winda ish loading, and then reboots back to IBM loga.”
Me: Right, either your motherboard is bad or the hardrive.
Him: I don want, I don want to loosh my filz.
Me: Are all your files you want to save stored in the My Documents folder?
Him: Yep.
Me: Well sir when you do a repair install, I know it sounds counter intuitive, leave it up to Microsoft, but the My Documents folder is often damaged or completely deleted anyway in a repair, so there is a good chance that even if the repair had worked, you would have lost your files.
Him: I doosh the repair insta. It jush reboots at the IBM loga. Sesh winda ish loading, and then reboots back to IBM loga.”
Me: Right sir, either you motherboard is bad or the hardrive.
This went on for about 10 minutes.
He then started talking about his monitor and how the drivers won’t work and that it only has a 640-480 resolution. Ok. Nice transition you drunk fuck. I really couldn’t help him fix this problem since he doesn’t have a working machine. I eventually got him to agree with me that once he has a hands-on tech fix his pc, he can take care of this problem with a simple download from Compaq, the maker of his monitor.
I just can’t help imagining him sobering up in the next few hours and thinking his computer wont run because of a monitor driver problem.